Tqm research paper. Total Quality Management (TQM), Research Paper Example 2022-10-24
Tqm research paper Rating:
Total Quality Management (TQM) is a management approach that aims to continuously improve the quality of products, processes, and services in order to meet or exceed customer expectations. It is a holistic approach that involves the entire organization, from top management to front-line employees, in the effort to improve quality.
TQM has its roots in the early 20th century, with the work of pioneers such as Frederick Winslow Taylor and Henry Ford. However, it was not until the 1950s and 1960s, with the rise of Japanese companies such as Toyota, that TQM became widely recognized as a effective management approach. In the 1980s and 1990s, TQM was adopted by companies around the world as a way to improve competitiveness and increase customer satisfaction.
TQM is based on the idea that quality is everyone's responsibility and that all employees, from top management to front-line workers, have a role to play in improving quality. TQM involves the use of various tools and techniques, such as statistical process control, process improvement teams, and customer feedback, to identify and eliminate sources of variability and defects in products, processes, and services. TQM also involves the establishment of clear goals, the measurement of performance against these goals, and the continuous improvement of processes and products based on this measurement.
There are several key principles of TQM, including customer focus, continuous improvement, teamwork, and employee involvement. TQM recognizes that the customer is the most important stakeholder in the organization and that meeting or exceeding customer expectations is the key to success. Continuous improvement is a core aspect of TQM, as it involves a never-ending effort to identify and eliminate sources of variability and defects in products, processes, and services. TQM also emphasizes the importance of teamwork and employee involvement, as all employees are expected to contribute to the improvement of quality.
There are numerous benefits to implementing TQM in an organization. TQM can lead to increased customer satisfaction and loyalty, improved efficiency and productivity, reduced costs, and increased competitiveness. TQM can also lead to a positive work environment and increased employee morale, as it involves the empowerment of employees and the recognition of their contributions.
There are also several challenges to implementing TQM in an organization. These challenges include resistance to change, the need for strong leadership and commitment from top management, and the need for clear goals and measurements to guide the improvement process. Implementing TQM also requires a significant investment of time and resources, as it involves the development and training of employees, the establishment of new processes and systems, and the measurement of performance.
In conclusion, TQM is a comprehensive management approach that aims to continuously improve the quality of products, processes, and services in order to meet or exceed customer expectations. It involves the use of various tools and techniques, the establishment of clear goals and measurements, and the continuous improvement of processes and products. TQM can lead to numerous benefits, including increased customer satisfaction and loyalty, improved efficiency and productivity, reduced costs, and increased competitiveness. However, implementing TQM also requires a significant investment of time and resources and can be challenging due to resistance to change and the need for strong leadership and commitment.
TQM Research Paper .docx
All things considered, TQM, as well as BPR, are applicable to all business sectors, encompassing all aspects of the business and touching upon all corners of an organization without any constrictions. Training on teamwork, trust, and decision-making must be emphasized to aid employees in adapting to their new roles. The Principles of Total Quality Management The main TQM guideline is tied in with understanding your clients and adjusting your authoritative targets to their requirements and desires. The first integrates BPR under TQM by using the former as a tool or a subset of the latter. Since employee resistance, lack of commitment, and poor engagement have a negative influence on TQM, it is obvious that human resources management plays a crucial role in TQM success. It is vital to build profound knowledge in teams about the business, customers, associates, best practices, technology, and other factors related to the organization.
The methods for implementing this approach come from the teachings of such quality leaders as Philip B. . Reengineering without training and education is unthinkable. However, more so in the future, a major source for competitive advantage will come from more outward orientation towards customers and competition will focus on superior customer value delivery. It aims to achieve step improvements in performance by redesigning the critical processes through which an organization operates, maximizing their value added content and minimizing everything else. While these features are important, it might pose challenges for inexperienced managers who attempt to implement TQM.
The clear focus of BPR is processes and minimizing the non-value added content in them. Some have argued that the element of continuous improvement mentality inhibits learning. This is essential because for a car to be durable and reliable, quality control has to be applied to its every component, from engine to paint. Now it is time for me to give back to the sorority that has given so much to me. According to John Jr. . Internal customers: It is used to describe the set of people and colleagues working within the same organization and institution where the services are being provided.
Risk management is an inherent part of reengineering. Hence, companies that apply employee training and organizational learning strategies while also using a consistent approach to building organizational knowledge, such as codification, would benefit more from TQM than those that do not. Common Weaknesses: Nevertheless, the two approaches fail to address some common weaknesses, which, if left un-addressed, become weaknesses of the integrated model, rendering it insufficient and ineffective. Literature Review Tools and Techniques One of the fundamental notions in literature discussing TQM tools and techniques is the approach to quality measurement. The target of the organizational change is the business process, and not the organizational culture, as is the case with TQM. Furthermore, research by Mwaniki and Okibo 2014 confirmed that the involvement of top management in quality control and continuous improvement contributed to the financial performance of companies in the banking sector. Total Quality Management TQM is a management strategy aimed at embedding awareness of quality in all organizational processes.
Moreover, the paper also emphasizes the importance of facilitating organizational learning, creativity, and innovation through discussion boars, such as quality circles or committees. In an attempt to examine the interaction between radical BPR and incremental TQM with respect to change management, I shall briefly discuss the two constructs and contemplate the roots and basic tenets that underlie each. It is a philosophy adopted by an organization that focuses on teamwork, process improvement, and engagement of all personnel in order to be successful. This means that quality is everybody's duty. The increased value placed on empowering employees as a means of improving productivity while simultaneously improving employee satisfaction leads to increased reliance on teams. This builds the sense of self-drive amongst the employees, and thus high-quality service delivery. These benefits include employee participation, improved quality, teamwork, customer and employee satisfaction, increased productivity, and great What many aspiring entrepreneurs need to know is that TQM is not all about quality, but also focuses on many other processes whether short, long or medium.
Total Quality Management (TQM), Research Paper Example
In this study, the focus will be mainly on the principles of quality management, rationale behind companies considering the implementation of total quality management, the steps of implementing TQM and the result, outcomes and benefits the company gets for implementing TQM in the system. Thus, this model shall be set up in such a way so as to present a broad framework of generic ideas applicable to all organizations. It is thus important for them to take into consideration factors such as education level, ability of the patient to communicate, age of the patient, and gender among several factors. In that reason, Total Quality Management TQM had been applied by different firms around the globe to achieve prosperity in the market. It is a method by which management and employees can become involved in the continuous enhancement of the production process of goods and services.
Total Quality Management Tqm Application In Health Care. I shall treat the similarities and common grounds among the two, as well as the differences between them. Parker, J 2016, Overview: all you need to know about Toyota Motor Corporation, Web. The overall performance of the primary health care with respect to quality service provision solely depends on the performance of its top management. You may want to consider checking our Essay Writing Services, Research Paper, Thesis Writing Services, Coursework Help, among others. In the transcendent approach, quality is defined subjectively, which makes it difficult to apply this approach to products and services Kiran 2017.
TQM Total Quality Management has also been claimed to have its own pros and cons. Secondly, the company actively engages its employees in the process of quality control by establishing quality circles, conducting training, and performing internal audits Toyota Motor Corporation 2012b. Practitioners can create an integrated model where both incremental and quantum improvements are possible within a continuous improvement environment. Nature of Survey The nature of the survey was structured as already specified and defined questionnaires were asked to be answered. . In this case, the tool is useful since it clarifies the vision and strategy and links the strategic objectives with the measures and further enhances the strategic feedback of the attainment of the corporate objectives.