Kfc training program. KFC is Training its Employees with a Creepy Virtual Reality Horror Game 2022-10-22
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KFC is complementing its employee training program with a sinister VR game
But it was the first time really KFC US looked at our LMS and said, "How can we have, when the learners come in, a different experience than the default LMS experience? So knowing that overview and background about what we're trying to accomplish for these roles in general, there was really a few other things that drove us to tackle and go after this training curriculum. Rachel Donley: Yeah, and I think when you're designing a game, a simulation, I think what we designed was both really, it was a mix of the two. So that's a huge win too, to show that really the time and the effort that we all put into making this the best training we could for shifts is really paying off in a business in a really very specific business way. KFC provides different training programs to help increase the skills and performance of the employees. So have you completed the training that we know is going to be beneficial to the roles in your restaurant? And this really resulted in a very inconsistent training and skillset building experience across our systems.
And I think it was almost a way to get our system for the first time really utilizing games and simulations in a bigger way for learning. Leah Hodge: Thanks for that Rachel. . Whereas if it was kind of a minor in the real world, you could really recover from this decently easily, then the scoring impact wasn't as weighted. In response to her passing, a memorial scholarship fund with the KFC Foundation was created by two generous KFC franchisees and KFC Corporation KFCC. They said their shift supervisors in their restaurants are feeling like this is really an investment in them and their growth. Using diverse training programs, the company is assured that they possess quality personnel and crew with one hundred percent retention.
Financial Review Case Studies. And so that's a great segue into my next question and that is, how would you say KFC's training has evolved since launching the Shift Supervisor program? And if you think about how much team member engagement matters to our business bottom line, that's huge to get a whole population of leaders to feel that way. Outro: We hope you enjoyed this episode. I'm ready to go. So this junior hourly manager not only leads the teams during each shift, but they're in charge of everything that happens in the restaurant, including guest concerns, overseeing guest service and really culture, the team member experience. Leah Hodge: Training presents an opportunity to not only educate workers, but also inspire their growth. When we asked our advisory board that supports learning about not only this program but the outcomes, some of the things they said were, it was a breath of fresh air, they were excited to launch it.
And I think it also in level one, the first level, I think it also really helped them to get used to the game environment too. A lot of restaurants or larger franchisees had created their own shift supervisor training programs to fill that gap, but some of the smaller organizations or some of the ones without those resources really didn't have a lot of training available. And if you think about it, it can be so daunting for somebody stepping from a team member role into their first leadership position. And as you said earlier, it's really all about getting them prepared to be in the restaurant. I know how to move around. She was named a 30 under 30 Learning Leader in the inaugural Learning 2010 program and awarded the Brandon Hall Rising Star Award in 2017. And what that really sends is a really strong message to the business that alongside of some of these important guest metrics is also learning.
Now, this is our entry level management role for the restaurants and a majority of higher level restaurant managers get promoted from within, from the supervisor role. Chief People Officer Strategy, the head office receives feedback from franchise owners about their human resources and training performance. Leah Hodge: My pleasure. And you thought BioShock was terrifying. Is this serving what we set out to start to do? They're testing themselves through this game, but also, I see it as a reward and an opportunity to get really excited about the role before stepping into the role. We have franchisee advisory boards, we meet with them regularly and they help us to craft what some of our strategies are going forward. And the teams like how we've paced and sequenced this training schedule.
We also had a need with this training and one of our goals was to create consistency across our different restaurants. Started with using special combinations of eleven herbs and spices as seasonings, Colonel Sanders the founder started the business in Kentucky in the mid 1939 but started its way to franchising business in 1955. So one of the goals with this was not only updating, meeting the current learners where they're at, but also making sure that we were really level setting those foundational skillsets, behaviors and core competencies for shift supervisors across the entire US system. So it was really important that we made this really as much as we could feel like, "Yep, you're on shift, you're in the restaurant, let's do this. Leah Hodge: I agree, we achieved a lot with this simulated game. All usage must be in accordance with Yum policies regarding internet and content usage and security as posted by Yum from time to time. And one of the biggest call outs from it was, we want more games and simulations.
You may not access this website or its content unless you are authorized in writing or by electronic agreement by Yum to do so, and unless you also are a current employee or contractor of i Yum, ii a commonly owned affiliate of Yum KFC, Pizza Hut, and Taco Bell, each a "Brand" , iii a franchisee or licensee of a Brand, or iv an approved supplier or agency or consultant of Yum or a Brand. The fast food restaurant is no stranger to oddball tech marketing stunts. So you talked about some of the learning elements that you prioritized for this training. This gives employees assurance that they receive same training practices and experiences regardless of restaurant ownership. So now we're starting to see that there's a really consistent learning and skillset foundation across our restaurants.
KFC is Training its Employees with a Creepy Virtual Reality Horror Game
You can re-apply and potentially win a scholarship year after year. And today I'm joined by Rachel Donley, the head of learning and performance enablement for the KFC US market, a division of Yum! And then I think the last thing is just like with any other training that we provide at KFC US, we also want to make sure that we're looking at business metrics and are we making a positive impact on the things that we would expect this learning to help drive? Because again, it does not mark complete unless you hit a passing score. These trainings bring out benefits not only for the company but also for also professional advancement of the employees. They were like, "Okay, this is where I'm at. Now we have a scorecard for each restaurant that basically holds in some of the key business metrics for them and it lets each restaurant know how they're performing and maybe where they have opportunities for growth.
And the whole program has been receiving lots of industry recognition, winning gold at this year's Brandon Hall Awards and being selected as a finalist for the Learning Technologies Awards. And thank you Leah and everybody over there for your partnership on this. Rachel Donley: Yeah, thank you. Let us get more visibility and start to compare that to some other metrics as well. The next question I have for you is, I mentioned at the top of this episode that KFC's training has not only received industry-wide recognition, but also improved training across the business significantly with this program. And the simulated game was almost like a culmination of everything they learned and it was their last step on their journey before stepping into their role.
